Accessibility Statement

Scope of this statement

This accessibility statement applies to the Distivo online shop at distivo.com: the home page, catalogue and product pages, search, cart, checkout, the customer account and the legal pages. It explains how the shop meets the accessibility requirements of the European Accessibility Act (Directive (EU) 2019/882) as transposed into national law.

Conformance status

We design and test the shop against the Web Content Accessibility Guidelines (WCAG) 2.2, level AA — the web requirements of the harmonised European standard EN 301 549.

The shop is partially conformant with WCAG 2.2 AA: the parts listed under "Known limitations" do not fully meet it yet. As far as our checks show, everything else does.

Known limitations

• Payment forms. Card and other payment forms in the checkout are embedded from the payment provider. We choose providers with accessible forms, but we cannot change their markup.
• Support chat. The chat window is a third-party widget; its keyboard and screen-reader support is outside our control. Every question can also be sent by e-mail to support@distivo.com.
• PDF documents. Invoices and licence certificates are PDF files that are not yet tagged for screen readers. On request we send their content by e-mail as plain text.

Barriers found by our automated checks are fixed before a change is released; any that remain are listed here.

How we assess accessibility

This statement was last reviewed on September 24, 2026. It is based on a self-assessment:

• automated axe-core tests against WCAG 2.0, 2.1 and 2.2 (levels A and AA) of the home page, a category page, a product page, the cart, the checkout, the account login and this statement, run on every change before it is released;
• manual checks using the keyboard only.

We review this statement at least once a year and after every major change to the shop.

Feedback and contact

If you run into a barrier, or need information from this shop in an accessible format, please tell us. This is our feedback mechanism for accessibility:

• e-mail: support@distivo.com
• the contact form

Please tell us the page, what you were trying to do and which browser or assistive technology you use. We confirm receipt within two working days and reply within ten working days with a fix or another way to achieve the same result.

Enforcement procedure

If our reply does not resolve the problem, you can turn to the bodies responsible for accessibility:

• Market surveillance: Marktüberwachungsstelle der Länder für die Barrierefreiheit von Produkten und Dienstleistungen (MLBF) — Antrag nach § 32 BFSG
• Conciliation: Schlichtungsstelle nach § 16 BGG beim Beauftragten der Bundesregierung für die Belange von Menschen mit Behinderungen, Mauerstraße 53, 10117 Berlin, www.schlichtungsstelle-bgg.de — Schlichtungsantrag nach § 34 BFSG