Returns & Refunds
Refunds & withdrawal
Unused keys are refundable within 14 days. Once you reveal or activate a key, the digital-content withdrawal exception applies — and your statutory remedies for defects continue.
Request a RefundThis page describes our refund practice for unused keys. For your EU statutory right of withdrawal and the digital-content exception, see Right of Withdrawal page.
14-Day Window
Request refunds within 14 days of purchase
Full Refund
Unused keys are refunded in full
Easy Process
Simple online refund request system
Refund Eligibility
Eligible for Refund
- Unused license keys (not activated)
- Products purchased within the last 14 days
- Subscription products within 14 days
- Products with technical issues preventing activation
Not Eligible
- Activated or used license keys
- Products marked as "Final Sale"
- Custom or special-order products
- Products purchased more than 14 days ago
- Subscription products after 14 days
How to Request a Refund
Step 1
Submit Request
Log into your account and submit a refund request through your order history.
Step 2
Review Process
Our team will review your request within 1-2 business days.
Step 3
Approval
Once approved, we'll process your refund to the original payment method.
Step 4
Receive Refund
Refunds typically appear within 5-10 business days depending on your bank.
Frequently Asked Questions
Need Help?
If you have questions about our refund policy or need assistance with a return, our support team is here to help.
Fast Response Expert Help Available